I have a suitcase - what is my monthly rental?

Yes we do store suitcases!

The price does change based upon the size of the suitcase.

Small Suitcase:      $99.00
Must fit in the measurements of 56cm x 35cm x 31cm

 

Medium Suitcase:  $150.00
The size must be between the Small Suitcase and the Large suitcase

 

Large Suitcase:     $199.00
Any suitcase over 70cm x 50cm x 35cm

 

Please note that we do have a weight restriction for each bag.  We ask that your bag content is limited to 20KG per bag.  Should your bag weigh more than this - we will unfortunately have to charge you additional fees.

We have this policy for 2 reasons.  The first is to make sure that we protect your belongings from damage.  If we are not able to lift your bag safely - then that is when accidents will happen.

The 2nd reason is closely related to the first - we want to avoid accidents, so we need to make sure our staff can safely lift your boxes and bags.

Late Fees

Our storage contracts are all on pre-payment basis.  That is you must settle your bill before the next month storage commences.

We will send you your bill at least 7 days prior to its due date and we will continue to send you reminders.

In the unlikely event that you do not pay your bill, we will be in the unfortunate situation of having to charge you a late fee.

Late fees will be calculated as

  • $20 admin fee +
  • 10% of outstanding amount.

Please note that this is monthly and accumulative.

For example

Fred has an outstanding storage bill of $550 that he has not paid by the due date.  We would then apply late fees as follows

  • $20 admin fee
  • $55 fee based upon outstanding amount (10% x $550)

If Fred did not pay his bill the following month then an additional late fee would be applied as follows

  • $20 admin fee
  • $117.50 fee based upon outstanding amount (10% x $625 + $550)

After the 2nd month Fred would owe a total of

$1,312.50

 

 

Fees Policy

While we try and make our pricing as simple as possible and strive to have a fixed fee, we unfortunately live in Hong Kong and there is a great deal of uncertainty in terms of cost of transport.  In order to keep our pricing low - there are a few fees that we must pass onto our customers, these include

  • Parking Fees

Parking Fees for both pickup and deliveries will be past to the customer.  As part of booking a delivery or pickup - we request that you advise us as to parking arrangements at your location.

  • Airport Tunnel / Road Fees

We absorb most of the tunnel fees for our customers.  However the cost of deliveries to the airport are too high to absorb.  So while we are happy to deliver or pickup from the airport - we must unfortunately pass on the additional tunnel and road charges associated with a delivery to the airport.

I live in a walkup.....

So you live in a walk up.  AWESOME!!

You will understand how difficult it can be to get stuff up and down the stairs without causing injury to yourself.

We do have a simple stairwell policy and  pricing.  We charge

$15 per item per floor

For example.  If you live on the 5th floor of a walk-up (no elevator access), and you have 4 standard boxes - then your stairwell charge will be calculated as follows

$15 x 5 x 4 = $300

The stairwell policy relates to both pickup's and deliveries.

**If you have items other than standard boxes - please contact us.

How heavy can my boxes be?

We have a weight restriction of 20KG per box. 

We do this to protect your belongings from damage and to protect our employees.

If a box weighs more than 20KG, then we will count that box as being 2 boxes.

We provide boxes as part of the service - so please ensure that your boxes weigh 20KG or less.

How do you make sure my items are kept seperate from everybody else's? / 怎樣清楚辨別我儲存的物品, 和其他客戶的物品?

Every item or box is tagged with

a) A unique security seal number

b) A unique identification tag with serial number.

Both of these items serial numbers are recorded in our database.  We also take a picture of all items stored and store against

1) Your account number and each of the serial numbers described above..

This provides us with a triple redundancy against getting any items mixed up.

 

每件或每盒儲存物品都會:

鎖上密碼封條; 和

掛上印有順序號碼的標簽

 

 

 

同時我們會為每件物品拍照作為記錄, 連同以上的密碼, 順序號碼會記錄在你賬戶資料庫內, 系統三重資料核對

 

 

 

What are your operating hours? / 你們服務的時間為?

Our customer service line is open from 9am to 9pm Monday to Saturday.

Our delivery service is available Monday to Sunday 9am to 9pm

We can make arrangements for deliveries outside of these times - please feel free to call us on 5970 4316

 

客戶服務時間為星期一至星期六 早上9:00至晚上9:00

 

運輸服務時間為星期一至星期日 早上9:00至晚上9:00

 

如需要安排其他時間運送, 請聯絡我們 5970 4316

 

Will you store a suitcase? / 只有一個旅行箱可以儲存嗎?

Yes we do store suitcases!

Awesome! What is the cost 

The price depends on the size of the suitcase.  We have our price guide below;

Small Suitcase:      $99.00

To be a small suitcase  - its measurements must be equal to or smaller than 56cm x 35cm x 31cm

 Medium Suitcase:  $150.00

This is a little more vague.  A medium suitcase will be larger than a Small suitcase and smaller than a Large suitcase.

 Large Suitcase:     $199.00

A large suitcase is any suitcase over equal to or over the size of 70cm x 50cm x 35cm.

Great! Is there a weight limit?

Yes there is.

We are only human, and we do have to protect our staff from injury, so we have implemented a weight policy on boxes and suitcases. 

We ask that your bag content is limited to 20KG per bag.  Should your bag weigh more than this - we will unfortunately have to charge you additional fees.

So why do you have this policy?

Well, for 2 reasons.  The first is to make sure that we protect your belongings from damage.  If we are not able to lift your bag safely - then that is when accidents will happen.

The 2nd reason is closely related to the first - we want to avoid accidents, so we need to make sure our staff can safely lift your boxes and bags.

 

無問題

 

旅行箱的尺寸(長x闊x高) 56cm x 36cm x 31cm或以下, 重量不超過20kg

 

拉鎖可以正常拉合和鎖

 

每個旅行箱只收取 $99儲存費

 

I have multiple items stored with you. Can I retrieve a single item? / 我儲存有不同的物品在你們倉庫, 可否要求只收送其中一件?

Yes!

We will gladly return a single item to you.

We will not however open a box to retrieve a single item.  If you have stored a box or bag with us - we will return the entire box to you.

If you have stored a single surfboard with us as well as a box - we can return the surfboard to you on its own.

無問題, 我們樂意收送客戶指定的一件物品

例如客戶在倉庫儲存一塊滑浪板和一個紙箱, 可以選擇只收送滑浪板

請留意因保安理由, 我們只能收送完整的一個儲物袋或紙箱, 不會打開客戶的儲物袋或紙箱只抽取其中一件物品收送

How do I get access to my security locker? / 可否進出倉庫處理儲存的物品?

Go N Live is redefining how storage is done in Hong Kong.  We don't provide individual lockers for our customers.  Instead we store by the item. This allows the price we charge our customers to be much lower than our competitors, but it also means that you do not have your own locker.

To make up for it - Go N Live pickup and deliver your items for you - so you will never have to visit a storage facility again.

 

GO N LIVE 給香港迷你倉儲存服務下新定義

有別於其他迷你倉計算一個空間作為收費, Go N Live只計算每件儲存的物品

大大減低租金支出, 而不會浪費儲存空間

 

 

為此, 客戶只需一個電話預約, Go N Live 職員會把儲存物品直接收送取府上,不用親身到迷你倉搬來搬去

 

 

I am storing my bike with you. Can you deliver it to me at a park? / 我儲存有一台單車, 可否選擇收送其他地點 如指定的公園?

Yes we can.  However we do require more time to plan such a delivery, and you will be required to show your HK Identity card before we can release the items to you at any place other than your registered home address.

 

可以安排, 但需要多一些時期安排運輸服務

 

請留意因為地並不是客戶登記的住址, 所以收送時必須出示身份證明文件核對才可以提供這樣服務

 

How does the pickup and delivery process work? / 可否解釋這個收送服務的程序是如何?

Very simply.  You call us and tell us that you need all or some of your items back and we will arrange to deliver them to you.

All collections (we pickup from you) are free.

All deliveries are charged at

$100 + $25 per item delivered.

Please note that we do not currently serve islands.  We will add this service shortly.

Please note that we do have a stairs policy.

Can I use and pack my own boxes? / 可否用自己的紙箱去包裝物品?

Yes!  However we request that you use boxes that are no bigger than
- 56 cm length
- 31 cm height
- 36 cm width
If your boxes are bigger than this we will not be able to place them in our privacy / security covers as they will be too big.  Boxes larger than this will be charged as large storage boxes.

可以, 但要求紙箱尺寸(長x闊x高)為 56cm x 36cm x 31cm或以下

如果超出這個尺寸便不能納入儲物保險的保障範圍